Bill will introduce and educate your organization on the principles of customer service excellence. If youre interested in raising the bar on customer service and who wouldnt be. In this fun and exciting new film from media partners, bob combines his passion for serving others with powerful leadership stories to create a memorable and motivating message for leaders of all kinds. In that letter, a loyal customer vowed that he would not return to farrells restaurant because the waitress wouldnt give him an extra pickleunless. Farrell received a letter from a customer complaining about his. Give em the pickle is a worldfamous customer service training video featuring.
Give em the pickle by bob farrell customer service. It does not produce the undesirable fumes given off with strong acids. Used at room temperature on steel, copper, brass and zinc. Watch the video version more than just an audio version of our alltime bestselling customer service training film, the give. Customer service improvement terri summey, associate professor head of access and childrens services emporia state university 2. Give em the pickle by bob farrell customer service training video. Our business is not what we sell or make its who we serve. Customer service these days, everyone is familiar with the term. He was a pioneer in the restaurant industry, having created one of the first national full service chain restaurants opening and managing over 150 locations before selling the chain to marriott. He also believes that if we are willing to listen to our customers, they will tell us what they want. Motivate your employees to reach customer service greatness. The experience was an eyeopener for farrell, who didnt know where the waitress had gotten the idea to charge for an extra pickle.
Formats include streaming, dvd, usb key and more whats your pickle video. May 15, 2012 highly entertaining and motivational, the give em the pickle training video will inspire management and employees to do the most important thing they can do in business. In addition to the basic pickle principle, farrell says there are 4 things that successful companies and employees have mastered when it comes to fostering. Give em the pickle training is created by bob farell, a successful restauranter who opened more than 150 restaurants across america without a single failure the failure rate of running restaurants in america is 80% bob farell is a strong advocate of customer service and he started his give em the pickle campaign at the time when he was starting his. Featuring bob farrell, it provides a robust and fun listening experience with many practical tips on service, attitude, consistency and teamwork making it the perfect video followup and learning reinforcement tool for todays learners. This phrase was coined by bob farrell, who was the owner of farrells ice cream parlor, which was a chain of restaurants in the 60s, 70s and 80s. Great customer service happens when you exceed customer expectations by adding your own special touch give em the pickle. Business is not what we sell, its who we serve presented by mark warren texas association of counties june, 20 this presentation is about instilling great customer service habits in employees. By using vinegar it eliminates the need to used longer methods that rely on lactic acid formed in fermentation or long. The real job of a leader is not about being in charge, its about taking care of these people.
In give em the pickle what are the 4 pickle principles that bob farrell discusses. Bob farrells classic program focuses on the motivational side of service. Farrell, ive been coming to your restaurant for over. Practice the 4 key principles critical to hearing those magic words. But theres more to customer service than hanging a poster or talking about it. Oct 15, 2016 give em the pickle izzys has been a favorite of mine for many years. Define your pickle, share the concept with your team, and then implement the program in your pharmacy. Farrells wit and wisdom sparkle throughout the program as he explains how great service was the hallmark of his ice cream shop empire in the 1970s.
Highly entertaining and motivational, the give em the pickle. In other words do whatever it takes to make things right. Farell believes that many businesses give pickles to their customers it could be a value added service, a freebie, or it could be an unforgettable experience. These handy pocket cards provide a practical and convenient reference to the principles contained in give em the pickle. Principles of pickling its summer time and that means its time to pickle. Pickling is still a popular way to preserve the gardens bounty.
Jul 22, 20 lets go over 4 key principles for exemplary customer service in your pharmacy. Bob farrell inspires and motivates with reallife stories often humorous that demonstrate how consistency, teamwork, attitude, and service can make all the difference in any organization your business is not what you sell, its who you serve. Bob farrell inspires and motivates with real life stories often humorous that demonstrate how consistency, teamwork, attitude and service can make all. Thats why weve instituted a program called give em the pickle. It contained the same elements as give em the pickle. Outlines the four principles that will help ensure that your customers. Give them the pickle customer service excellence ireland. All customer journey customer loyalty customer strategy omnichannel personalization voice of. Bob farrell, founder of farrells ice cream parlor and restaurant, tells the story that coined the pickle phrase and led to the bestselling customer service training video, give em the pickle.
Your business is not what you sell, its who you serve. Give em the pickle is the worlds bestselling video on customer service. From my time at the university of cincinnati in the early 70s when a visit was an experience and you were charged based on what izzy thought you could afford. This is give em the pickle by johnny marmelstein on vimeo, the home for high quality videos and the people who love them. You probably dont know that bob was given the distinction of the mufso operator of the year in 1972, the second year of the award. A dynamic 45 minute keynote presentation that is customized to your business needs. Its walking the customer to the item theyre looking for rather than pointing or maybe its simply calling them by name. Apr 06, 2015 give em the pickle by bob farrell customer service training video. Let this presentation show them how these key principles will keep customers coming back to you. Were all in the same business, the people business. The waitress looked me in the eye and said, ill sell you a pickle for a nickel. I would love to meet the man and order ice cream in his parlor.
What bob farrell did for customer service in the run away hit give em the pickle, he is now doing for leadership. Ppt give powerpoint presentation free to download id. Bob farrell inspires and motivates with reallife stories often humorous that demonstrate how consistency, teamwork, attitude, and service can make all the difference in any organization. Customer servicehardy franklin, ala president 1994 service is the heart of our profession. May 04, 2015 bobs customer service mantra give em the pickle. She went away and came back after speaking to the manager. It contains entertaining stories and practical ideas that will enable the reader to take such good care of customers that theyll utter those three magic words, ill be back. Give em the pickle podcast transcript sj media partners. The trick is figuring out what your customers want and then making sure they get it.
Give em the pickle became the war cry in the restaurant. An internationally topselling customer service training video for good reason give em the pickle entertains and inspires all who see it. Give them the pickle and other tools to improve customer service. Meet bob farrell, founder of farrells ice cream parlor and restaurant, as he serves up the most important aspect of any service business taking care of the customer. Its a hand written thank you note with every order shipped. Oct 15, 2009 culs 2009 presentation give em the pickle 1. Outlines the four principles that will help ensure your customers keep. Give em the pickle izzys has been a favorite of mine for many years. Lets go over 4 key principles for exemplary customer service in your pharmacy. Bob farrell inspires and motivates with real life stories often humorous that demonstrate how consistency, teamwork, attitude and service can make all the difference in any organization. And, following this incident, he made the war cry for his business, give em the pickle. What makes your employees wantto come back monday morning. What bob farrell did for customer service in the runaway hit giveem the pickle.
What is the reason that travel began to increase in the united states. Simply put, pickles raving, happy customers better business. Give em the pickle give them the pickle crm learning. Give em the pickle this free podcast is an ideal way to reinforce what customer service is really about. How you think about the customer is how you will treat them. He also outlines the four principles that will help ensure your customers keep coming back. Aug 28, 2017 have you ever heard the phrase, give em the pickle. Farrell received a letter from a customer complaining about his experience at one of his many restaurants. Great customer service happens when you exceed customers expectations by adding your special touch and by having the courage to make things right. In this fun and exciting new film from media partners, bob combines his passion for serving others with powerful leadership stories to create a memorable. Principles of influence to use in social media marketing. Jeopardy core leadership principles jeopardy template.
The program highlights four principles of great customer service. Anergy customer service training give em the pickle. Bob farrells idea for giving pickles away came from the following letter. Business is not what we sell, its who we serve presented by mark warren texas association of counties january, 2014 this presentation is about instilling great customer service habits in employees. The leadership pickles now with enhanced video quality. This program teaches the four key principles for maintaining and consistently improving client relations. Give em the pickle video or dvd bob farrell videos. There is no possible way this man has work the front lines of customer service since the 50s when people were still civil. Both the speech and seminar are based on a book coauthored by bob farrell and bill perkins. Weve all heard the old adage, make sure the customer walks away happier then.
You work in a noble profession, be proud of what you do. In this video, as well as his book give em the pickle, farrell talks about the secret to a successful business which is doing those special or extra things, pickles, to make customers happy. Some of you may be familiar with bob farrell former owner of the national chain farrells ice cream parlors and father of the pickle philosophy. Media partners corporation discusses the secret to a successful business, which is doing those special or extra things pickles to make customers happy. When one of our staff exceeds the expectations of our customer by going the extra mile, they give em the pickle. When a customer is dissatisfied and you know there is a way to fix it, but arent sure you should give em the pickle. Many pickles and relishes take only a short time to prepare. Have you ever heard the phrase, give em the pickle. A fun and exciting video from media partners, the leadership pickles. Here are bobs 4 key principles for excellent customer service. It is based on the book, give em thepickle, by robert e. Aug 10, 2000 principles of pickling its summer time and that means its time to pickle.
Pickles are those special or extra things you do to make people happy. I told her, no, i just want one extra slice of pickle. The four key customer service principles are welldefined and supported by. Give em the pickle isa catchy little phrase that is easy to remember and relativelysimple to implement. The waitress looked me in the eye and said, ill sell you a. Join bob farrell as he searches for inspiring pickle stories. To spread enthusiasm, inspire confidenceand demonstrate integrity.
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